Shipping and Returns

Shipping & Delivery

Worldwide Shipping

Strapo customers live all across the globe, so we can ship to anywhere with a letterbox. For P.O. boxes outside U.S.A. We usually dispatch orders within 2-4 working days, but maximum allotted time 7 working days. Delivery times vary based on selected service and destination. Regular post ranges from 5 to 28 working days depending on the shipping address.

Express Shipping

We offer express delivery to most locations with tracking available. Express shipping is generally 3–5 working days for the US, UK and Australia, and anywhere from 5–10 working days for other countries. Certain location in Asia, South America, Africa and some European countries, please allow a bit of extra time.

In a few locations around the world, we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.

Customs Fees

Extra duties and taxes may apply to the following regions: Asia, Canada, UK, South America, Africa and some European countries. If your package is on hold by customs due to any charges or other related issues, it's buyer's responsibility to clear the package, as we don't control your countries custom policy. If you’d like to find out more, please email to our support team before ordering – [email protected]

Returns & Exchanges

Returns

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (excluding shipping*)

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, we will still refund your purchase if returned within 30 days, but the return shipping isn’t covered and refunds will be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original Strapo packaging.

Remember, all our products come with a 6 months warranty, so if something goes awry down the track, be sure to let our support team know via [email protected].

*If you are eligible, we’ll email a prepaid returns slip to you.

Exchanges

If you change your mind, or want to swap a gift for something else, exchange requests can be submitted to [email protected] within 30 days of purchase.

Please return your item in original condition, and in the original Strapo packaging. We recommend using regular post – take a photo of your returning package with the postage receipt visible so we can ship your preferred product without delay.

If you made an error when purchasing online, and it’s still within 48 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.  

Orders

Order Tracking

All express shipped orders can be tracked online. However, not all regular shipments have this option. You can find your tracking number two ways:

  1. Check the shipping confirmation email we sent you (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link if there’s one available. If that doesn’t work:
  2. Email to [email protected] and quote your order number/customer reference number. We’ll help you with the rest.

What if my order doesn’t arrive?

If your order doesn’t arrive within the maximum estimated timeframe we’ll send out a replacement. Simply email our support team with your order details.

How do I cancel my order?

Contact [email protected] within 24–48hrs of placing your order. That way we should be able to catch any transaction settlement and shipping before it goes through. Anything after this window will be treated as a regular refund.

Can I add items to my order after I have hit the place order/confirmation button?

If you want to add an item to your order please email our support team within 24hrs of your purchase and we’ll do what we can to adjust things.

What are my payment options?

We happily accept American Express, Mastercard, Visa or Paypal.

 

6 Months Warranty

Our products are covered for 6 months warranty from the day they were bought, when used under normal conditions and for the purpose intended. Try not to over stuff your Strapo or put things in there that don’t belong (like ninja stars). If you do put more cards in there than recommended, things can stretch out of shape and put undue stress on the stitching and other materials.

This warranty covers faults in materials and workmanship and doesn’t apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

 

How do I make a claim?

Please email our support team with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.

Please contact us with any questions!